What is A Help Desk Engineer? Career Path and Overview

We discovered that a lot of resumes listed customer-service skills, listening skills and speaking skills. Finally, you must be able to explain technology to individuals from non-technical backgrounds. If they have certifications from CompTIA in A+ or Network+, it would be beneficial. They must have had hardware troubleshooting experience and be conversant with networking protocols and ITIL. Mike Meyers, the Industry’s leading authority on CompTIA Certifications has created a series of 2 courses on Udemy to help learners pass the CompTIA A+ Certification.

They really helped me navigate my career change into software development. I was going to go the self taught route but I came across their website and it seemed like a cost effective alternative. The projects at the end of the program were challenging and really helped you showcase your skills and standout amongst other bootcamp graduates. Earn CompTIA certifications to confirm your skills and grab employers’ attention.

Salary and job outlook for help desk technicians

Knowing this provides the help desk professional with an idea of how serious the end user’s situation is. The finest customer service representative always prioritizes end users. This entails making your present end user’s problem appear to be your top concern, even if you do not consider it to be a critical issue.

A service desk engineer is a front-line computer technician who interacts directly with customers. The person in this job is a technical support employee who helps people troubleshoot computer problems.

Help Desk Technician Career Path & Training

Ssisting in providing support, such as perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. The work is varied and working to support your colleagues not just in Romania Should an aspiring Network Engineer use Linux as main home OS to gain exp? but in our offices across Europe. Python has emerged as the most in-demand programming language in the recent decade. Also the landscape of IT is changing rapidly and moving towards automation, making the skills to solve problems through automated solutions very crucial for anybody in IT.

You need to approach these situations positively and deal with your customers sympathetically so that you can tactfully provide them with a solution. This usually involves lots of listening so the customer can vent their frustrations before you ease into explaining possible solutions. Irrespective of how long their rant goes on, you must be patient and listen carefully so you can understand the issue.

Salary Range

Mike has been involved in the computer and network repair industry since 1987 as a technician, instructor, author, consultant, and speaker. He has authored several popular bestselling PC books and videos, and has taught over 2 million people including U.S. senators, U.S. Supreme Court Justices, members of the United Nation, every branch of the U.S.

Luckily, we’ve found all of the skills you’ll need so even if you don’t have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 10.6% of help desk engineers listed technical support on their resume, but soft skills such as customer-service skills and listening skills are important as well. Moreover, with the exponential adoption of mobile devices, there will be a need for more Service Desk Engineers to provide support services. Help desk engineers may advance to become senior help desk engineers, lead help desk engineers, or IT support managers. As they advance, they may take on more responsibility for training and mentoring new help desk engineers. They may also be responsible for managing a team of help desk engineers and overseeing the work that is completed. In some organizations, help desk engineers may also be responsible for managing the IT help desk, which would involve coordinating the work of the help desk engineers and ensuring that customer inquiries are resolved in a timely manner.

Senior Manager IT Regional Service Delivery (Hybrid/Remote)

As you consider the next move in your IT career, check back with CompTIA to learn more about your job prospects and how to get there. To improve your job prospects razordeveloper Razor Developer as a help desk technician, bolster your skill set with topics like cloud engineering and cyber security, two of the decade’s hottest IT disciplines.

  • Labs, periodic Master Classes, and access to an Online Professional Community allow you to solidify your technical expertise.
  • In addition to managing support tickets, a help desk technician may maintain an organization’s computer systems.
  • Networks are very complex, often involving several technologies and having a ton of devices connected to them.
  • As businesses grow, their need for competent help desk support will grow.
  • There are some hiring managers who are not aware of the most recent tech news, and holding such an accreditation, or having once held them can still indicate proficiency.

Consent to the collection and processing of data by Spherion for the purpose of job notifications. IT Help Desk Technicians work with Desktop Support Engineers to adequately provide their clients with satisfactory service, no matter their problem. Desktop Service works in tandem with IT Service, as one needs the other to perform at its best quality. The goal is to create value for clients that will help preserve the company’s reputation and business.

Average Salary for a Help Desk Engineer

Is a help desk software application designed for small to medium sized businesses and Client Management is an End Point Management software application designed for Medium to Large sized businesses. Check out these other blog posts to learn more about help desk analyst roles and responsibilities or top 10 skills your help desk staff need. I have been in help desk for almost 2 years, I am currently still there and managing a few systems. I have watched people who started with me move up ever fast as I stay in the same spot and the truth is its discouraging that you work so hard but are unable to get noticed. But, also keep in mind the importance of understanding the big picture of the IT industry. VARs sell and install the manufacturer’s products for customers, who may or may not need help managing their network. If they do, they can outsource their IT department to an MSP and only keep one or two IT guys in-house.

Become a Help Desk Engineer

In order to help more technologists master Python and IT automation, Google has designed this IT Automation with Python Professional Certificate program and is offering it through online education service platform Coursera. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that’s right for you. Respecting your co-workers is also important and helps to foster a positive work environment as we talked about earlier. If you’re interested in training to help you level up in the field we can share with you information about our programs. Click here to learn more about our Full Stack Network Engineer program. Too many people get stuck in their entry-level positions, and usually, it’s due to the same mistake. You see, it is safe to say that if someone made it all the way from zero to an entry-level IT job, he or she probably has a Net+, CCNA or even a college degree.

A support help desk is the customer-facing department that handles complaints, offers product support, and fields technical questions for computer networks, software and hardware. They may be responsible for fixing the problem themselves or relaying the solution for the customer to implement. Modern courses and learning activities in state-of-the-art technologies prepare you for your new career. An extensive video library forms the heart of the training process, supported by an automated Dashboard and Activity Tracking Log and a personal Career Advisor to help you achieve certifications and core competencies.

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Tier 1 in services based company.

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